How to Provide Extraordinary Customer Service

There are many customer service issues that business owners and their staff face on a daily basis. These issues may range from how to repair a relationship with an unsatisfied customer to how to improve phone or email etiquette.

Are you the same person at 5 o’clock as you were at 9 o’clock?

Everyone with in the company or organization, from the Owner/CEO all the way to the referral, is under the umbrella of customer service.  This seminar will empower you and your team with solutions to provide ExtraOrdinary Customer Service by learning how to:

  • Really Listen to What Your Customers Have to Say
  • Calmly Handle Complaints and Difficult Customers
  • Use 3 Simple Techniques to Avoid Confusion
  • Develop Customer Retention With the 7/11 Customer Service Rule
  • Determine Which Media is Most Effective With Different Situations
  • Develop Proper Telephone and Email Etiquette

There’s pennies in the sale – A fortune in the follow-up/follow-through….

Whether you are in business or work for a business, the most important thing we must always remember “EVERYONE MATTERS”.

Numerous other programs/seminars and workshops are available that focus on How to Achieve Company Goals, Professionalism, Staying Calm in a Crisis or How To Bring Out the Best in Difficult Employees..

Contact Jan about any of her corporate training services or upcoming events by  clicking here.  If your event is soon approaching please call 800-332-1924.

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